Technology Staff Directory

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  • Frequently Asked Questions

    • How do I use BrainPOP with Google Classroom?
      • You can read the official BrainPOP Google Classroom guide by following this link: Click here

     

    • How do I use United Streaming?
      • You can read our guide to using United Streaming by following this link: Click here

     

    • How do I use Screencastify to record lessons?
      • You can read our guide to using Screencastify by following this link: Click here

     

    • I have a question/problem involving technology.  Where can I submit a support ticket?
      • You can submit a support ticket by following this link: Click here

     

    • I submitted a support ticket.  How long does it take for it to be addressed?
      • We strive to address each ticket as quickly as possible.  However, we are a small team and may be dealing with other tickets when yours is submitted.  Your patience is greatly appreciated in these moments.

     

    • Why do I need to submit a support ticket?
      • Support tickets allow us to ensure that no issue is left unaddressed.  If you call or visit our office, you will likely still be asked to submit a ticket for this reason.  Additionally, tickets allow us to track information surrounding each reported issue or question.

  • For at-home technology assistance, please email help@ugisd.org, call (903) 844-3972, or click on the Tech Help Desk in the lower left corner.