UGISD Complaint Process
Union Grove ISD utilizes a three-level process for addressing formal complaints / grievances. This process is outlined in detail in Board Policy FNG (LEGAL) and (LOCAL as well as GF (LEGAL) and (LOCAL).
SUMMARY OF COMPLAINT / GRIEVANCE LEVELS
The summary below is only intended as a summary of the complaint process as outlined in FNG(LEGAL) and (LOCAL) as well as GF (LEGAL) and (LOCAL). The summary is offered as a convenience and does not constitute policy.
The Board encourages students and parents to discuss their concerns and complaints through informal conferences with the appropriate teacher, principal or other campus staff. Concerns should be expressed as soon as possible to allow early resolution at the lowest possible administrative level. If an informal conference regarding a complaint fails to reach a satisfactory outcome for the student or parent, the student or parent may initiate the formal process by filing a written complaint. Even after initiating the formal complaint process, students and parents are encouraged to seek an informal resolution of their concerns. A student or parent whose concerns are resolved may withdraw a formal complaint at any time.
Raising Concerns with your school: Local Grievance Process
- Complainant has up to 60 day from the time they have knowledge of an issue to file a grievance
- Addressed to the lowest level administrator with authority (often the campus principal)
- Submit Level One form by hand, fax or U.S. mail.
- If parent/student/public did not receive the relief requested in Level One, then may request an appeal with Superintendent (or designee) to appeal.
- Must be submitted within 10 days of Level One decision/action.
- Submit Level Two form by hand, fax or U.S. mail.
- If parent/student/public did not receive the relief requested in Level Two, then may request an appeal the decision to the Board.
- Must be submitted within 10 days of Level Two decision/action.
- Submit Level Three form by hand, fax or U.S. mail.